Refunding a payment made on an invoice
Refunding a deposit made into a trust account
Refunding a payment made on an invoice
- Navigate to Billing
- Select the Invoices tab
- Select the Invoice you want to refund by clicking the View button
- ClickView History button to open the history section.
- Select the Refund link in the row of the payment you wish to refund (to the right of the printer icon).
- Select how the refund will be paid, either Online or Offline, by selecting the radial button next to Refund Type.
- Add a Refund Amount or Refund the entire payment by selecting the check box.
- Add the Date if it is different from the default date.
- Add Notes if applicable.
- Select the Refund button.
The refund will appear in the Invoice history table.
Note:
- Online payment refunds are issued within three business days.
- Offline refunds are only for record-keeping purposes and will not move actual funds out of your account.
Refunding a deposit made into a trust account
- Select a Contact
- Go to the Contact’s Billing Tab
- Select the Trust History Tab
- Select the Refund link in the row of the payment you wish to refund under the Action header.
- Add a Refund Amount or Refund the entire payment by selecting the check box.
- Add the Date if it is different from the default date.
- Add Notes if applicable.
- Select the Refund button.
The credit appears on the Trust History Page after the refund is completed.