A transaction can be partially or fully refunded up to 180 days after the original transaction date.
Refund failures might also affect this timeframe and are often caused by issues like insufficient funds, client disputes, or delays in payment method processing.
How to process a refund
Log into 8am™ LawPay and click Refund.
Search for the transaction needing to be refunded using either the name of payor, invoice number, or date range.
All transactions that meet the search criteria will be returned. Click on the transaction you would like to refund.
If the transaction is eligible for a void, this option will also be available. To learn more about the differences between voids and refunds, click here.
After clicking refund, a modal will appear on screen where the refund can be submitted. Enter the total amount to be refunded and click Submit Refund.
If your refund fails during any of these steps, consider reviewing the transaction details for errors or checking for issues with the transaction settlement. You may also refer to the troubleshooting section below for additional guidance.
Note: If it has been more than 180 days or If you need to issue a refund to a different card not associated with the original transaction, please contact our support team.
Additionally, contact support if your refund fails due to scenarios like chargebacks, settlement failures, or extended delays in eCheck processing.