Click Schedule from the left navigation menu.

Locate and click the specific schedule.

On the failed charge, click the Retry.​

A modal will appear asking to confirm the attempt. Click Retry.
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​The attempt will immediately display either a success or failure notice.
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If the retry attempt on a scheduled charge fails, you can either contact the client and have them check the status of the payment method and/or with their bank. You can also ask the client for a different payment method.

Note: it is always best practice to have the client contact their card company before retrying the payment. Payments can fail for many different reasons; insufficient funds, closed account, expired card, credit limit exceeded, etc. so it is always best to have the cardholder contact their card company to ensure the payment can be retried. If the card or account information needs to be updated then you will need to update the card and then edit the schedule to have the "first charge date"be todays date or tomorrow. This will ensure the schedule charges the new card information. The "retry" option will use the old information.

If you have any issues or need assistance please contact our support team via phone, chat or email.
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