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How to manage failed Scheduled Payments

Updated this week

Scheduled Payments is a convenient way to set up future payments from your clients. But if a Scheduled Payment fails, it will need to be manually retried to collect the payment.

How to retry a failed Scheduled Payment

  1. In 8am™ Lawpay, click Schedule from the left navigation menu.

  2. Locate and click the specific schedule.

  3. On the failed charge, click the Retry


  4. Once you click Retry, a modal will appear asking to confirm the attempt. Click Retry.



    The attempt will immediately display either a success or failure notice.

    If the retry attempt on a scheduled charge fails, you can either contact the client and have them check the status of the payment method with their bank or you can ask the client for a payment method.

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