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How to manage failed Scheduled Payments
How to manage failed Scheduled Payments
Updated over a week ago

If you have a scheduled payment that fails you will need to go into the cardholder's recurring profile and manually retry the payment again. To do so, follow the below steps:

  1. In Lawpay, click Schedule from the left navigation menu.

  2. Locate and click the specific schedule.

  3. On the failed charge, click the Retry


  4. Once you click Retry, a modal will appear asking to confirm the attempt. Click Retry.

The response screen will display immediately with either a success or failure notice.

If the retry on a scheduled charge fails, you can either contact the client and have them check the status of the card with their bank or you can ask the client for a new card.

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