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What to do if you receive a chargeback notice
What to do if you receive a chargeback notice
Updated over a week ago
  1. Please contact us as soon as you receive a chargeback notice, as time is of the essence. LawPay will also attempt to notify you via email and phone in order to expedite the process.

  2. Your client’s card-issuing bank will notify your firm electronically. Your firm will be asked to respond to the card-issuing bank within a 7-10 day time period, though typically you will be given an exact date by which to respond.

  3. Obtain any and all documentation available in order to prove the charge is legitimate. This can include signed authorization forms, proof of payment communication, or documentation describing proof of work or services provided by your firm.

  4. We understand most legal matters are confidential. When it comes to financial disputes, such as chargebacks, The American Bar Association refers to Rule 1.6 – Confidentiality of Information and states, “A lawyer may reveal information relating to the representation of a client to the extent the lawyer reasonably believes necessary… to establish a claim or defense on behalf of the lawyer in a controversy between the lawyer and the client, to establish a defense to a criminal charge or civil claim against the lawyer based upon conduct in which the client was involved, or to respond to allegations in any proceeding concerning the lawyer's representation of the client”

    Documentation may be redacted as necessary as long as the essential pieces of documentation are provided.

  5. Dispute your chargeback with confidence. If you keep accurate records and maintain a professional attitude with the card-issuing bank, it will reflect positively on your firm.

  6. LawPay includes chargeback assistance as part of your processing services. We will be able to provide you with advice for chargeback prevention and assistance with handling an active chargeback.

Please contact us with any questions at 855.201.9140 or email us at [email protected]

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