Overview: Handling Chargeback Notices
Receiving a chargeback notice can be stressful, but acting quickly and providing thorough documentation are the best ways to protect your firm. LawPay provides full assistance throughout this process.
Immediate Action Items
Contact Us Immediately: Time is of the essence. Reach out as soon as you receive a notice. Note that LawPay will also attempt to reach you via email and phone to expedite the process.
Monitor Deadlines: Your client’s card-issuing bank will notify your firm electronically. You are typically required to respond within 5 calendar days, though you should always check the specific "respond by" date provided in the notice.
Building Your Case
To prove a charge is legitimate, gather all available documentation, such as:
Signed authorization forms.
Proof of payment communications.
Evidence of work performed or services provided by your firm.
Note on Confidentiality: > Per ABA Rule 1.6, lawyers may reveal information necessary to establish a defense in a controversy between the lawyer and the client. You may redact documents as long as the essential evidence remains visible.
Best Practices for Success
Stay Professional: Maintaining a professional attitude with the card-issuing bank and keeping accurate records reflects positively on your firm during the review.
Utilize LawPay Support: Chargeback assistance is included in your processing services. We offer advice on prevention and direct help handling active disputes.
Contact Support
If you have questions or need to submit documentation, please reach out to our Risk Team:
Phone: 855-201-9140
Email: [email protected]