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Validation code troubleshooting tips

If LawPay is prompting you for a validation code but you are not receiving it, follow the below troubleshooting tips based on how you receive your validation codes.

Updated over a week ago

Email Validation Codes

If you have not received your validation code and you are set up to receive email codes, first check your spam/ junk folder to ensure the email has not been erroneously delivered there. Next, save [email protected] to your email address list to help with delivery.

Text Message Validation Codes

If you are not receiving your validation codes via text message, it is possible our third-party text message service is temporarily down. You can check this at anytime here.

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