Please review the table below to locate your return code and instructions to correct the issue. In some instances, you may need to contact your bank. For any questions regarding the owed balance, please contact the Risk Team at [email protected].
The most common Return codes are outlined below:
Return code | Description | Resolution |
R01 | Insufficient Funds | If funds are now available, please reply to the fee rejection email with a request to process the owed balance. |
R02 | Account closed | Please contact our support team for further instructions on how to provide new bank account information. |
R03 | Unable to locate account or no account | We need to ensure the bank account information we have on file is correct, and if not, update this information. Please contact our support team for further instructions. |
R04 | Invalid account number | We need to ensure the bank account information we have on file is correct, and if not, update this information. Please contact our support team for further instructions. |
R05 | Unauthorized debit to consumer account using Corporate SEC code | Please contact the risk team for further discussion. Your banking may also need to be updated.
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R07 | Authorization revoked by customer | Please contact the risk team for further discussion. Your banking may also need to be updated.
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R08 | Payment stopped | Please contact your bank to remove the stop-payment from your bank account against AFFINIPAY. Once they have confirmed the stop is removed, reply to the fee rejection email, and we will debit the owed balance. |
R10 | Customer advisees unauthorized, improper, ineligible, or part of an incomplete transaction | Please contact the risk team for further discussion. Your banking may also need to be updated.
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R16 | Account frozen/entry returned per OFAC instruction | Please reply to the fee rejection email with a letter from your bank confirming the account is open and in good standing, and we'll process the owed balance. Your banking may also need to be updated. Please contact our support team for further instructions. |
R20 | Non-Transaction account | Your bank account is not set up for ACH, or restricts ACH, and it's possible we may need to update your banking with us. Please contact our support team for further instructions. |
R29 | Corporate customer advises not authorized | Your bank account has a security feature preventing us from debiting it. Please contact your bank to allow debits from AffiniPay (Bank ID 8263863381). Once cleared, please reply to the fees rejection email, and we will debit the owed balance |