If you have a scheduled payment that fails you will need to go into the cardholder's recurring profile and manually retry the payment again. To do so, follow the below steps:
- In Lawpay, click Schedule from the left navigation menu.
- Locate and click the specific schedule.
- On the failed charge, click the Retry
- Once you click Retry, a modal will appear asking to confirm the attempt. Click Retry.
The response screen will display immediately with either a success or failure notice.
If the retry on a scheduled charge fails, you can either contact the client and have them check the status of the card with their bank or you can ask the client for a new card.