There may be times when you are importing information into LawPay Pro that you receive an error message. Possible errors include missing a required field, being unable to find a case, not finding a user, or the case name not being unique.
To check on the progress of an import and check for errors, open the Background Tasks pop-up in the bottom right corner of the screen.
- Once an import is completed, the status will be updated in the Background Tasks pop-up. If your import fails, you will see a Failed or Error notification in the Background Tasks window.
- To see the error, select the View Import History icon.
- See Failure Details by clicking the link. Fix the issues and then re-import those rows again. Re-importing the CSV file with corrections should resolve the issue.
- Or download the errors from the screen, fix the issues, and re-import those rows. Re-importing the CSV file with corrections should resolve the issue.
Q: There is an error when uploading the template I want to import. What could cause this to happen?
A: Possible errors could include:
- Missing a required field
For time entries:
- Can not find case
- Can not find user
- Case name not unique
Q: There is an error when uploading the template I want to import. What should I do?
A: Make sure the template is saved in the CSV format.
Q: I am getting an error saying my file is too big. How do I fix it?
A: Open the file, copy and paste some of the data and headers into a new CSV file, and then upload files one at a time.
Q: What is the difference between a failure on an import and errors on an import?
A: An import failure is when the whole file and all the rows fail to import. This could happen because of the file type, size, or missing a required column. Errors happen on an import when only some of the rows don't import. These errors could be caused by missing a required field or trying to add a time entry for a user that does not exist in the system